비서직 종사자의 직무스트레스 척도 개발 및 타당화
Development and Validation of Job Stress Scale for Secretaries
- 주제(키워드) Secretary , Job Stress Scale , Stress Measurement Instrument , JSS-S , 비서 , 직무스트레스 , 척도 개발
- 주제(기타) 경영학
- 설명문(URI) https://www.kci.go.kr/kciportal/ci/sereArticleSearch/ciSereArtiView.kci?sereArticleSearchBean.artiId=ART002662186
- 등재 KCI등재
- 발행기관 한국비서학회
- 발행년도 2020
- URI http://www.dcollection.net/handler/ewha/000000176407
- 본문언어 한국어
초록/요약
The purpose of this study was to develop a job stress scale that reflects the job characteristics of the secretaries in order to more objectively and accurately measure the stress experienced by secretaries. The results of the study are as follows. First, 84 items were developed to measure the job stress of secretaries. Second, exploratory factor analysis and reliability analysis were conducted with 228 survey responses. Third, a survey was conducted for final confirmation of the factors structure and items obtained through preliminary surveys. As a result with comprehensive analysis, the study confirmed the 9 factors reflecting the job characteristics of the secretaries (difficulty related to the type of boss, difficulty in career development, personal scheduling constraints, ethical conflicts, job skepticism, grievance in the role of communicator, colleague relationship constraints, negative perceptions of the job, and work ambiguity) with 29 items and the reliability and validity were proved. This study can be useful for stress-related research for secretaries and it could be used for developing prevention strategies of secretary's job stress in the company.
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