Ongoing customization in project-based organizations
- 주제(기타) Business; Economics; Management
- 설명문(일반) [Choi, Seungho] Ewha Womans Univ, Ewha Sch Business, Dept Management, 52 Ewhayeodae Gil, Seoul 03760, South Korea; [Miller, Kent D.] Michigan State Univ, Dept Management, 632 Bogue St,N475 BCC, E Lansing, MI 48824 USA
- 등재 SSCI, SCOPUS
- 발행기관 OXFORD UNIV PRESS
- 발행년도 2021
- 총서유형 Journal
- URI http://www.dcollection.net/handler/ewha/000000183643
- 본문언어 영어
- Published As http://dx.doi.org/10.1093/icc/dtaa041
초록/요약
This study examines the processes and structures that enable organizations to generate repeatedly and efficiently customized solutions for clients. Case studies of project-based firms reveal that these organizations develop and employ routines to generate customized solutions. Analysis of these cases reveals two different approaches toward project management across organizations. The structural approach relies on managerial and formal processes guided by project leaders. The relational approach is based on social and informal mechanisms arising from project participants' collaborative work experience. The stability and flexibility of routines enable organizations to carry out repeated patterns of action producing customized solutions. Deliberate learning builds a capability for managing the tension between stability and change in routines by transferring project-level experiences to organization-level routines for subsequent use across projects.
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